Sandeep Mittal IPS

A Review of International Legal Framework to Combat Cybercrime

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International Journal of Advanced Research in Computer Science, ISSN No. 0976-5697, Volume 8, No. 5, May-June 2017

Sandeep Mittal, IPS
Director
LNJN National Institute of Criminology & Forensic Science
Ministry of Home Affairs, New Delhi, India
sandeep.mittal@nic.in
Prof. Priyanka Sharma
Professor & Head
Information Technology & Telecommunication,
Raksha Shakti University, Ahmedabad, India
ps.it@rsu.ac.in

 

Abstract: Cyberspace is under perceived and real threat from various state and non-state actors. This scenario is further complicated by distinct characteristic of cyberspace, manifested in its anonymity in space and time, geographical indeterminacy and non-attribution of acts to a tangible source. The transnational dimension of cybercrime brings forth the issue of sovereignty, jurisdiction, trans-national investigation and extra territorial evidence necessitates international cooperation. This requires and international convention on cybercrime which is missing till date. Council of Europe Convention of Cybercrime is the lone instrument available. Though it is a regional instrument, non-members state like US, Australia, Canada, Israel, Japan etc. have also signed and ratified and remains the most important and acceptable international instruments in global fight to combat cybercrime. In this paper, authors have argued that Council of Europe Convention on Cybercrime should be the baseline for framing an International Convention on Cybercrime.

Keywords: Cybercrime, International Convention on Cybercrime, Cyber Law, Cyber Criminology, International Cooperation on Cybercrime, Internet Governance, Transnational Crimes.

I. INTRODUCTION

Information Societies have high dependency on the availability of information technology which is proportional to security of cyber space [1] [2]. The availability of information technology is under continuous real and perceived threat from various state and non-state actors [3]. The cyber-attack on availability of information technology sits on a thin line to be classified as cybercrime or cyber war having devastating effects in the physical world. The discovery of ‘cyber-attack vectors’ like Stuxnet, Duqu, Flame, Careto, Heart Bleed etc. in the recent past only demonstrates the vulnerability of the confidentiality, integrity and availability of information technology resources [4] [5]. The scenario is further complicated by the very nature of cyber space manifested in anonymity in space and time, rapidity of actions resulting in asymmetric results disproportionate to the resources deployed, non-attribution of actions and absence of international borders [6]. By virtue of these features, ‘the transnational dimension of cybercrime offence arises where an element or substantial effect of the offence or where part of the modus operandi of the offence is in another territory’, bringing forth the issues of ‘sovereignty, jurisdiction, transnational investigations and extraterritorial evidence’; thus necessitating international cooperation [7]. In this essay, international efforts and their efficacy in combating cybercrimes would be analysed.

II. INTERNATIONAL LEGAL FRAMEWORKS

Although several bilateral and multilateral efforts have been attempted to combat cybercrime, the European Union remains at the forefront in creating a framework on cybercrime [8] [9] [10] [11]. Going beyond the European Union by inviting even non-member States, incorporating substantial criminal law provisions and procedural instruments, the Council of Europe Convention on Cybercrime (the Convention) [12] puts forth ‘instruments to improve international cooperation’ [13]. The Convention makes clear its belief ‘that an effective fight against cybercrime requires increased, rapid and well-functioning international cooperation in criminal matters’ [14]. As on December 2016, 52 States have ratified the Convention and 4 States have signed but not ratified. As of July 2016, the non-member States of Council of Europe that have ratified the treaty are Australia, Canada, Dominican Republic, Israel, Japan, Mauritius, Panama, Sri Lanka and US. The Convention is today the most important and acceptable international instrument in global fight to combat cybercrime [15] [16] [17] thereby limiting the scope of discussion to the Convention for the purpose of this essay.

The Convention seeks to harmonise the substantive criminal law by defining ‘offences against the confidentiality, integrity and availability of computer data and systems’ [18], ‘computer related offences’ [19], ‘content related offences’ [20], ‘offences related to infringement of copyright and related rights’[21] and ‘ancillary liability and sanctions’ [22]. The convention also seek to harmonise the procedural law by providing scope, conditions and safeguards to procedures [23], expedited preservation of stored computer data, traffic data and partial disclosure of traffic data [24]; the search and seizure of stored computer data [25] and collection of real time data [26]. The jurisdiction over the offences established by the Convention is also sought to be harmonized [27]. However the strength of the Convention is the details in which general and specific principles relating to international co-operation including extradition and mutual assistance are enumerated [28]. To sum up, the Convention intends to provide ‘a swift and efficient system of international cooperation, which duly takes into account the specific requirements of fight against cybercrime’ [29]. However, a few scholars [30] have raised doubts about the effectiveness of the Convention, in improving the international co-operation thus enabling law enforcement agencies to fight cybercrime, and thereby terming it merely a symbolic instrument. The Convention ‘is an important step in right direction’ [31] and remains as ‘the most significant treaty to address cybercrimes’ [32].


III. EFFICACY, FUNCTIONING AND LIMITATION

A number of contentious legal and procedural issues generally arise while investigating cybercrimes involving transnational dimension, thus acting as impediment to the very process of investigation [33] [34] [35]. The cyber space has evolved exponentially since the Convention was drafted. The deployment of ‘military-grade precision-vectors’ and the advanced persistent threats (APTs) to attack infrastructure in virtual and real world are the order of the day. The internet of things has beginning to become botnet of things. The Nation-states also have realised that the cyber-space has almost become the fifth domain of war.[36] In view of this escalated scenario, while the formal channels like extradition and mutual assistance are delayed to the extent of killing the investigation, the informal requests between law enforcement agencies (LEAs) are viewed with suspicion.

The Convention only seeks to harmonize the domestic law but many nation-states have no cybercrime legislation. This combined with heterogeneity of skills, capacity, technology access and sub-culture of LEAs, cybercriminals and victims forms a ‘vicious circle of cybercrime’ [37]. The role of consent, having cognitive and cultural limitations, for accessing stored computer data in accordance with Article 32 of the Convention, is not well defined and therefore open to the interpretation of courts making this provision rather an instrument of international non-cooperation. Moreover, EU Primary Law viz., Charter of Fundamental Rights (CFR) of the European Union of 2000 [38], Treaty on European Union [39] and the jurisprudence of the CJEU [40], now recognise data protection as a fundamental right. The shield of human rights is very effectively used to prevent international co-operation. The domestic laws of some nation-states, e.g., Section 230, CDA [41] in US, have become judicial oak in hampering international co-operation in cybercrime investigations as it provides blanket immunity to search engines like Google.

The very nature of the internet-governance structure, tilted heavily toward private players, leaves very little in the hands of the States. The efforts for strengthening international co-operation to combat cybercrime, including the Convention, have miserably failed to tap this private element of the governance mainly due to conflict of private and public interests.

IV. CONCLUSION

As cyber space is rapidly evolving with the advent of new technologies, the cybercrime is assuming new dimensions in space and time impeding its investigation in ways never before contemplated. The law and the capacity building of LEAs are not able to keep pace with these new developments. While the cyber space has no borders for the cybercriminals, the law enforcement agencies would have to respect the sovereignty of other nations. The national disparities in ‘law’, ‘legal systems’ and ‘capacity’ to combat cybercrimes are so wide that the international co-operation remains the only hope to combat crime. The Convention on Cybercrime is, though symbolic, a great effort to identify issues and provide solution to the existing legal and procedural gaps in fighting cybercrime. As the laws were and would always remain inadequate for enforcement, it would only be a concerted effort to achieve international co-operation to make cybercrime a very high cost and high risk proposition. The UN has recently woken up to the situation [42] and would do well to take the Convention on Cybercrime as the baseline to frame an International Convention on Cybercrime.

V. REFERENCES

[1] M. Gercke, “Europe’s legal approaches to cybercrime,” in ERA forum, 2009, pp. 409-420.
[2] M. Gercke, “Understanding cybercrime: a guide for developing countries,” International Telecommunication Union (Draft), vol. 89, p. 93, 2011.
[3] D. L. Speer, “Redefining borders: The challenges of cybercrime,” Crime, law and social change, vol. 34, pp. 259-273, 2000.
[4] S. Mittal, “Perspectives in Cyber Security, the future of cyber malware,” The Indian Journal of Criminology, vol. 41, p. 18, 2013.
[5] S. Mittal, “The Issues in Cyber- Defense and Cyber Forensics of the SCADA Systems,” Indian Police Journal, vol. 62, pp. 29- 41, 2015.
[6] S. Mittal, “A Strategic Road-map for Prevention of Drug Trafficking through Internet,” Indian Journal of Criminology and Criminalistics, vol. 33, pp. 86- 95, 2012.
[7] O.-e. I. E. G. o. Cybercrime, “Comprehensive Study on Cyber Crime,” UNODC2013.
[8] “COMMUNICATION FROM THE COMMISSION TO THE COUNCIL, THE EUROPEAN PARLIAMENT, THE ECONOMIC AND SOCIAL COMMITTEE AND THE COMMITTEE OF THE REGIONS Creating a Safer Information Society by Improving the Security of Information Infrastructures and Combating Computer-related Crime,” ed, 2001.
[9] “Communication from the Commission to the Council, the European Parliament, the Economic and Social Committee and the Committee of the Regions: Creating a safer information society by improving the security of information infrastructures and combating computer-related crime [COM(2000) 890 final – not published in the Official Journal].”
[10] “Council Framework Decision 2005/222/JHA of 24 February 2005 on attacks against information systems,” vol. OJ L 69, 16.3.2005, p. 67–71, ed.
[11] Council of Europe, Convention on Cybercrime, 23 November 2001, available at: http://www.refworld.org/docid/47fdfb202.html [accessed 26 February 2017].
[12] ibid.
[13] ibid.. Articles 23-35
[14] ibid. Preamble
[15] “Communication from the Commission to the Council, the European Parliament, the Economic and Social Committee and the Committee of the Regions: Creating a safer information society by improving the security of information infrastructures and combating computer-related crime [COM(2000) 890 final – not published in the Official Journal].”
[16] O.-e. I. E. G. o. Cybercrime, “Comprehensive Study on Cyber Crime,” UNODC2013.
[17] “United Nations, UN General Assembly Resolution 55/63: Combating the Criminal Misuse of Information Technologies (Jan. 22, 2001),” ed.
[18] Council of Europe, Convention on Cybercrime, 23 November 2001, available at: http://www.refworld.org/docid/47fdfb202.html [accessed 26 February 2017].. Articles 2 – 6.
[19] ibid.. Articles 7, 8.

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Risks and Opportunities provided by the Cyber- Domain and Policy- Needs to address the Cyber- Defense

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International Research Journal On Police Science, ISSN 2454-597X Volume 2, Issue 1&2

Sandeep Mittal, I.P.S.,*

 

International Research Journal On Police Science. ISSN: 2454-597X, Issue 1&2, December 2016

Introduction

The term ‘Cyber Domain’ has been used widely by various experts, sometimes interchangeably with ‘Cyber Space’, to imply – “the global domain within the information environment that encompasses the interdependent networks of information technology infrastructures, including the internet and telecommunication networks” (Camillo & Miranda, 2011). Today it has become “the fifth domain of warfare after land, sea, air and space and its a challenge to have a common definition of cyber Domain” but for the purpose of this essay the definition given above would suffice. Any entity, whether it is a Nation State or an Enterprise, who operates in cyber domain need to maintain confidentiality, integrity and availability of its deployed resources. The dynamics of cyber domain is complex and complicated in time and space. The humans, machines, things and their interaction is evolving continuously to pose risks and opportunities in the cyber domain. The risk to someone becomes opportunity for the other. In this essay, the ‘risks presented by’ and ‘opportunities available in’ the cyber Domain would be identified, discussed and analyzed to consider key strategic policy elements to defend the cyber domain.

Risks and Opportunities in Cyber Domain

The ‘very low cost efforts’ giving asymmetric results coupled with anonymity in space and time makes the cyber domain attractive (Cyber Security Strategy of UK, 2009) for use by various actors for malicious objectives. This faceless and boundary less domain is highly dynamic and throwing surprises with rapidity and having the potential of causing damages (real and virtual) which are disproportionate to the resources deployed. Let us have a look at various realms in terms of risks associated with them.

  1. The information system platforms and the equipment supporting the cyber ecosystem is susceptible to conventional physical attacks. The electronic equipment can be subjected to destruction by generating High Energy Radio Frequencies and Electromagnetic Pulses.
  2. The services in the cyber- space may be disrupted by direct attack e.g. DoS, DDoS etc. This is the most common attack and has the potential to paralyze the lines of communication, bring down banking services and sabotage military operations. It has been deployed over the years not only by novice script kiddies but also sophisticated state sponsored agencies successfully. Botnets working round the clock have become a serious challenge.
  3. The sensitive data (in storage and on the move) may be accessed, stolen or manipulated to have the desired effect immediately or at a subsequent date. The technology and deployment methodology is evolving with time and simple malware tools have been replaced with complex, intelligent and well-crafted attacks generally known as Advanced Persistent Threats (APTs). The stealth, patience and dedicated consistency of APTs has the capability to bypass the best firewalls (including New Generation Firewalls) and Intrusion Detection and Prevention Systems to exploit the Zero- Day- Vulnerabilities (Fire Eye White Paper, 2014).

The risks  associated with various realms as discussed above may manifest themselves in various dimensions of the society like Civic Infrastructural Breakdown (e.g., failure of electric power grids, disruption of fuel pipelines, disruption of water supply chain etc.), Economy Disruption (e.g., disruption of banking services, business continuity and maintenance related costs), Social Behavioral Effects on Society (e.g., gambling, spamming, pornography, drugs supply, propagation of extremist ideology) and last but not the least hacking and intrusion into privacy, compromising the Nations Morale through  use  of social media leading  to civic unrest and hampering diplomatic relations (e.g. Wiki Leaks ) and thus finally setting the stage for Cyber Warfare. Eventually, the Cyber Domain becomes a ‘means’ of most serious ‘end’, that is, the Cyber Warfare (Cornish et al, 2009). The ‘research-tool of yester- years’ has evolved into a strong medium of mass communication. In the Chatham Report titled ‘Cyberspace and the National Security of the United Kingdom, 2009, the concept of Cyber Threat Domains is introduced.

Let us have a look at the challenges and opportunities in Cyber security in terms of four ‘Cyber- Threat- Domains” (Cornish et al, 2009).

  1. ‘State-sponsored Cyber-attacks: The complete dependence of a Nation’s economy and critical infrastructure presents an opportunity to the ‘Nation States’ to deploy cyber- tools to gain information-dominance in cyber-domain to transmit information and denial/ restriction of such information to enemy state, as also the collection of tactical information. Going further, crippling a nation by paralyzing its critical infrastructure through deployment of stealthy and well-crafted tools to exploit ‘Zero-day-vulnerability’ is a matter of hours, and not even days. The use of Cyber attacks in raising the temperatures of furnaces in nuclear power plants and increasing the flow-speed of liquids in fuel pipelines may be used as weapons of mass- destruction.
  2. The concepts of war-maneuvering have been compared with cyber-maneuver (Applegate 2012), where it is realized that blatantly hostile acts in cyber space are characterized by rapidity, anonymity and difficulty in attribution and are dispersed in space and time. Even the territory of enemy or one of his allies can be used to achieve desired asymmetric results.

  3. Cyber-Terrorism /Extremism –There is no other medium which is more powerful and anonymous than cyberspace, where asymmetric results can be achieved by deploying minimal resources with ease. The internet is an anarchic play ground or an ungoverned space, which can be exploited by extremists for communication and information sharing, designing strategies, conducting training for its members, procurement of resources, infiltrating State’s assets and forming alliances with organization having common objectives but different motivations. The use of social media by political extremists to propagate their ideology and take on the government machinery may spearhead insurgency by exploiting public sentiment.
  4. Serious and Organized Criminal Groups are exploiting the cyber space not only to maintain their criminal networks but also for money laundering, drug-trafficking, extortion, credit card frauds, industrial espionage etc. “In the cyber space, physical strength is insignificant […….] , strength is in  software , not in numbers of individuals“ (Brenner, 2002). It poses a great challenge to the Law Enforcement Agencies to tackle Cyber- criminality. The need of operational level coordination with international LEAs can not be under stated as the existing mechanisms of MLAT etc have not given desired results. The thrust LEAs is on acquisition of hardware and software and the training of human resources is lacking.
  5. Lower –level Individual Attacks: are acts of individuals and may give results disproportionate to the skills deployed. These attacks may not be technologically advanced but have the capabilities to create panic and day to day disruptions. Sometimes fools pose great questions. Free availability of a number of   hacking and penetration testing tools on internet assist the script kiddies to venture in the world of hacking.

Thus it is amply clear form the foregoing that the cyber domain presents unimaginable opportunities spread over space and time with rapidity, anonymity and almost no investments.

Policies to Address Cyber Defense

Any policy for cyber- defense has to be multipronged, tiered and dynamic. There are many approaches to decide upon the strategic policies. One is the systematic approach while the other is to keep the national security as the central theme and then weave other defenses around it. What should be the strategy for a secure Information Society?  For the purpose of this essay we may define it as    “the ability of a network or an information system to resist, at a given level of confidence, accidental events or malicious actions that compromise the availability authenticity, integrity and confidentiality of stored or transmitted data and the related services offered by or accessible via these networks and systems” (Commission of the European Communities, 2006). Though this is a network- system- centric definition, it is felt by author that, if this approach is taken care of, by the strategic policy, the other considerations would fall in line. The approach should not be like the example of the “elephant and the five blind men’ rather it should be an integrative approach to address various risks, issues and opportunities in the cyber domain.  We would try to build up the key elements of the strategy which a strategic policy should address to defend the cyber domain. “The integrated application of cyberspace capabilities and processes to synchronize in real- time, ability to detect, analyze and mitigate threats and vulnerabilities, and outmaneuver adversaries, in order to defend designated networks is part of cyber defense strategy and includes proactive network operations, defensive counter cyber operations and defensive countermeasures” ( U.S Department of Defense, 2010 ). As policy should be general and broad, it would be beyond the scope of this essay to discuss procedures, details of technologies and processes associated with them and mechanisms to deploy them.  We would be focusing rather on the key elements; a security policy should incorporate to achieve the objective of defending the cyber domain. It should incorporate the ground realities present in the scenario where policy would be applied. In the lighter vein, I am incorporating three cartoons, based on three real incidents in India, conceptualized by the author.


The author has perused the summaries of  the National Cyber Security Strategies of nineteen countries (Luijf, Besseling & Graaf, 2013) and based on them, tried to identify the key elements of the strategic policy to defend the cyber domain.

  1. Legislation/Legal Framework:

    The cyber domain has no boundary. The various stakeholders and players may be spread all round the globe irrespective of national jurisdictions. Hence, a law which is progressive and aligned with international conventions on cyber-crime and Laws of the other nation states would be a basic requirement to defend the cyber domain. Additionally, the judiciary needs to be sensitized on various aspects of cyber law for better appreciation while dealing with such cases.

  2. Mandating the Security Standards:

    Mandating the minimal security standards in information security is like preparing the ground before the seeds are sown. Security assurance measures for products ( ISO/IEC 15408), security assurance measures for development process  (ISO /IEC 21827) , measures for Security Management (ISO/IEC 27001) etc should  be implemented with Zero tolerance for non-compliance. Personnel expertise and knowledge should be mandated through professional certifications.

  3. Secure protocols, Soft wares and Products:

    At present there is no system in place for ‘cyber-supply-chain-security-ratings’. This is a big loophole as these hardware and software ,  have to be frequently changed and have the potential of getting compromised thus putting the cyber- security at stake. These software and hardware become the gateway to attacks in the cyber domain.

  4. Active-Dynamic Security Measures for Prevention, Detection and Response Capabilities:

    The technology of the malware and the methodology of its deployment in cyber-domain has radically evolved over the years. “The attacks are advanced, targeted, stealthy and persistent and cut across multiple threat vectors [web, email, file shares, and mobile devices ] and unfold in multiple stages, with calculated steps to get in , signal back out of the compromised  network,  and get  the valuables out (Fire Eye White  Paper, 2013).  While firewalls, new generation firewalls , Intrusion Prevention Systems etc. are important security defenses, they can not stop  dynamic attacks  that exploit zero-day vulnerabilities. Hence integrated platforms having the capability to identify and block these sophisticated attacks,   and thus safeguard their critical and sensitive assets. Attack  Attribution Analysis should be deployed to  identify the attackers (Lewis, 2014) . Zero Trust Model of Information Security also helps in reducing the attacks from digitally- signed-malware (IBM Forrester Research Paper, 2013).

  5. Threat and vulnerability Analysis:

    A detailed threat and vulnerability analysis of the resources should be maintained and updated periodically as per minimum At least a broad 3×3 matrix  as per NIST FIPS 199 Standards is suggested.  A risk- profile- dashboard should be kept ready. The assets which are critical need to be identified clearly and SOPs for their protection be put in place.

  6. Continuity and contingency Plans should be prepared and kept ready. Many nations are deploying in house “Government- off- the- shelf“ (GOTS) technology for sensitive defense and critical infrastructure systems. The attacks are inevitable but if the services are maintained, the confidence and trust of the stakeholders is vindicated. The Governments should also work towards a mechanism of Cyber Liability and Cyber Insurance which at present is generally lacking.

  7. Information Sharing: In most of the countries there is a mechanism to share information on security breaches and related developments by establishing Computer Emergency Response Teams (CERTs). These national CERTs also interact with each other at international level. However , the author’s personal experience shows that many of the enterprises  don’t share information on breaches  in order to protect corporate image. Sometimes the security breaches may not be even known for months. There is an urgent need for devising a mechanism where reporting of security  breaches should be made mandatory with penalties for non-compliance.

  8. Awareness, education and training: Practice makes a man perfect. Continuous awareness and educational campaigns for various stakeholders on dos and don’ts have to be run repeatedly. The training workshops  for the workforce  should be organized. We should always remember that the human behavior is the greatest risk to security and this risk can only be minimized by education and training only.

  9. Reforms in school and Collegiate Education: If cyber security as a subject is included in the school and college curricula, a ready cyber work force would be available to be deployed across various sectors. The online training courses in cyber security should be designed and incentives offered to workers, if they attend and successfully complete these courses.

  10. International Collaboration: The cyber domain has no boundaries. The attacker sitting in one country using the system and resources of a second country may compromise a sensitive database in a third country. If there is no international collaboration, what  ever strategy we may design, it is bound to fail. Although, there is a Regional Convention on Cyber Crime but unfortunately there is no such convention on cyber security [The Council of Europe (Budapest) convention on Cyber Crime, 2004]. There is a necessity for comprehensive international cooperation to sort-out issues regarding Jurisdiction, Mutual Assistance, Extradition , 24 / 7 Network etc ( Clough, 2013). However , personal experience of the author is that there is need to galvanize international cooperation, which is presently almost ineffective at operational level.

However, to achieve the desired objectives, the strategies need to be implemented through acquirement and effective allocation of sufficient resources through accountable responsibilities ( Ward & Peppard, 2002). But even if all this is done, the things will not turn out as desired ( Johnson & Scholes, 2002 ) as demonstrated in the following figure. Therefore a strategic management process that can adapt to changing scenarios during the implementation of original strategy is not a substitute for the original strategy but it’s a way of making it work.

Conclusion

The Cyber Domain by virtue of its unique characteristics of anonymity, availability and maneuverability in space and time, having no international borders ,  and capacity to give asymmetric results hugely disproportionate to the resources deployed, offers tremendous risks and opportunities for various stakeholders. It is rapidly expanding its scope from internet of human beings and machines to internet of things. It has the potential of disrupting a Nations economy, polity, civic and military infrastructure and last not the least, may lead to the cyber-warfare. Any policy and strategy to defend the Cyber Domain should be dynamic enough to adjust to the rapidly changing nature of attacks and technology. The futuristic scenarios  like “Botnet of Things” have the potential of disrupting the normal life of humans. The strategic policy explained in this essay,  if implemented,  should take care of various aspects of defending the cyber domain. However, as the attacks, technologies and attackers evolve, the policy should also evolve with the same rapidity. The ‘unknown- unknown’ of the cyber domain is yet to be seen by the world.

Note:      The views expressed in this paper are of the author and do not necessarily reflect the views of the organizations where he worked in the past or is working presently. The author convey his thanks to Chevening TCS Cyber Policy Scholarship of UK Foreign and Commonwealth Office, who sponsored part of this study. The author is also thankful to his student Ms. Avinash Kaur @ NICFS who skillfully converted the given situations depicted by the author into the cartoons included in this paper.

References

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Brenner, S.W. 2002, “Organized Cybercrime? How Cyberspace May Affect theStructure of Criminal Relationships  (Vol. 4, Issue 1, Fall 2002), p. 24.”, Journal of Law & Technology, North Carolina, vol. 4, no. 1, pp. 24.

Clough , J. 2013, “The Budapest Convention on Cyber Crime: Is Harmonisation Achievable in a Digital World.
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Cornish, P., Livingstone, D., Clemente, D. & and Yorke, C. 2009, Cyber Security and the UK’s Critical National Infrastructure.  http://www.chathamhouse.org/sites/default/files/public/Research/International%20Security/r0911cyber.pdf Accessed on 13/03/2014, A Chatham House Report, United Kingdom.

Cornish, P., Hughes, R. & and Livingstone, D. 2009, Cyber space and the National Security of the UnitedKingdom : Threats and Responses.  http://www.chathamhouse.org/sites/default/files/public/Research/International%20Security/r0309cyberspace.pdf Accessed on 14/03/2014, A Chatham House Report, United Kingdom.

Cornish, P., Livingstone, D., Clemente, D. & and Yorke, C. 2010, On Cyber Warfare https://www.chathamhouse.org/sites/default/files/public/Research/International%20Security/r1110_cyberwarfare.pdfAccessed on: 11/03/2014, A Chatham House Report, United Kingdom.

Federica Di Camillo and Vale’rie Miranda 2011, Ambiguous Definitions in Cyber Domains: Costs, Risks and the Way Forward., Istituto Affari Internazionali, Roma.

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Luiijf, E., Besseling, K. & and de Graaf, P. 2013, “Nineteen national cyber security strategies’, , Vol. 9, Nos. 1/2, pp.3–31.”, Int. J. Critical Infrastructures, vol. 9, no. 1/2, pp. 3–31.

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Reputational Risk, Main Risk Associated with Online Social Media

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IJCC, Volume XXXIV No. 2 July-Dec.,2015 ISSN 09704345

Sandeep Mittal, I.P.S.,*

 

The Indian Journal of Criminology & Criminalistics,
Volume 35 (2) July – Dec. 2015

Abstract

Social media is undoubtedly a revolution in the business arena blessing the organizations with the power to connect to their consumers directly. However, as the saying goes nothing comes without a cost; there is cost involved here as well. This article examines the risks and issues related to social media at the time when the world is emerging as a single market. Social networking and online communications are no more just a fashion but an essential feature of organizations in every industry. Unfortunately, inappropriate use of this media has resulted in increasing risks to organizational reputation threatening the very survival in the long-run and necessitating the management of these reputational risks.

This article attempts to explore the various risks associated with social media. The main aim of this study is to particularly focus on reputational risks and evaluate it’s intensity from the perspectives of public relations and security staff of an organization. The article is structured to firstly explain the concept of social media followed by identification of various social media risks and the analysis of reputational risk from perspectives of public relations and organizational security staff. The article then based on the analysis provides various recommendations in order to help the contemporary organizations to overcome such risks and thus, enhance their effectiveness and efficiency to gain competitive advantage in the long-run.

Keywords: Reputational Risk, Online Social Media, OSM Security, OSM Risk, Organizational Reputation, Cyber Security, Information Assurance, Cyber Defence, Online Communication.

Introduction

With changing times, the concept of socializing has been transforming. Globalization and digitalization to a large extent are responsible for the same. With internet, it is possible to stay connected with people located in various regions of the world. One such medium of socializing is the social media. In todays time, online social media services have been one of the most vibrant tools adopted not only by individuals but also corporate and government organizations (Picazo-Vela et al., 2012). Corporates in fact have been abiding social media extensively as it is one of the cheapest ways of communicating with the masses. The importance of social media can be understood from the fact that at present there are more than 100 million blogs that are highly operational and connect people from across the world (Kietzmann et al., 2010). Further there has been a surge in social media members for websites like Facebook or Twitter with over 800 million active users in Facebook in 2012 and 300 million users of Twitter (Picazo-Vela et al., 2012). In spite of being a very powerful mode of communication it is subjected to a large number of risks.

Organizations do not operate in vacuum, thus, management of reputation is crucial for them, as it affects their markets as well as the overall environment. Organizational reputation not only impacts its existing relations but also affects the future courses of action (McDonnell and King, 2013). In this article, an attempt is made to understand the various reputational risks associated with social media that affects an organization’s working and also suggests some ways to overcome them.

Concept of Social Media

The foundations of social media have been laid by the emergence of Web 2.0 (Kaplan and Haenlein, 2010). It is with the help of this technological development that social media is accessed at such a wide scale and is available in devices like cell phones and tablets, other than personal computers and laptops. Social media is gaining importance in the corporate world as decision makers and consultants are exploring its various aspects to exploit its potential optimally (Kaplan and Haenlein, 2010). Social media is an online communication system through which information is generated, commenced, distributed and utilized by a set of consumers who aim to aware themselves regarding various aspects related to a product, service, brand, problems and persona (Mangold and Faulds, 2009). It is also known as consumer-generated media. In simple terms, it can be explained as a platform to create and sustain relationships through an Internet based interactive platform.

Social media is categorized under collaborative projects, blogs, content communities, social networking sites, virtual game worlds, and virtual social worlds (Kaplan and Haenlein, 2010). The examples of various communication systems under social media are provided in the Table 1 for ready reference.

Organizations have realized the importance of social media and have been using it along with other integrated marketing communication tools to converse with target audience effectively and efficiently (Michaelidou et al, 2011). This is mainly because the modern day consumers are shifting from traditional promotional sources to such modernized sources. Social media has a very strong hold and is influencing consumer behavior to a large extent. Out of all the above few examples, Twitter has emerged as one of the most powerful social media tools. In the present day scenario, approximately 145 million users communicate by transferring around 90 million ‘tweets’ per day, of 140 characters or less (Kietzmann et al, 2010). Another example is of Youtube in which videos can go viral in few seconds and can attract more than 9.5 million views for a single video (Kietzmann et al, 2010).

Table 1: Example of Social Media Types

Social Media Type Example
Social networking websites MySpace, Facebook, Faceparty, Twitter
Innovative sharing websites Video Sharing (Youtube), Music Sharing (Jamendo.com), Photo Sharing (Flickr), Content Sharing (Piczo.com), General intellectual property sharing (Creative Commons),
User-sponsored blogs The Unofficial AppleWeblog, Cnet.com
Company-sponsored websites/blogs Apple.com, P&G’s Vocalpoint
Company-sponsored cause/help sites Dove’s Campaign for Real Beauty, click2quit.com
Invitation-only social networks ASmallWorld.net
Business networking sites LinkedIn
Collaborative websites Wikipedia
Virtual worlds Second Life
Commerce communities eBay, Amazon.com, Craig’s List, iStockphoto, Threadless.com
Podcasts For Immediate Release: The Hobson and Holtz Report
News delivery sites Current TV
Educational materials sharing MIT OpenCourseWare, MERLOT
Open Source Software communities Mozilla’s spreadfirefox.com, Linux.org
Social bookmarking sites which permit browsers to suggest online news stories, music, videos Digg, del.icio.us, Newsvine, Mixx it, Reddit

Source: Mangold and Faulds, 2009.

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Risks Associated with Social Media

Before discussing the various risks associated with social media, it is essential to understand the various risks faced by an organization while using the internet. This can be depicted with the help of a diagram provided as Figure 1.

Figure 1: Internet Related Risks for Organizations
Source: Lichtenstein and Swatman, 1997

In Figure 1, other internet participants imply other members from the internet society. These risks are very general and are experienced by organizations even in cases where they are not connected to the internet like the risks associated with corrupted software (Lichtenstein and Swatman, 1997).

The horizon of risks have expanded to a larger extent by things becoming more critical and complicated with extensive popularity and usage of social media (Armstrong, 2012). Organizations are challenged with new and unique risks which need to be catered proactively. These risks threaten the effectiveness of this mode and thus organizations fail to reap its benefits completely. It is due to such risks that many organizations have either limited their approach towards usage of social media or do not resort to such measures. Such risks range from data outflow and legal complications to risks associated with reputation (Everett, 2010).

These risks can be categorized under two heads namely; those related to user and security related issues (Chi, 2011). User related risks are inadequate certification controls, phishing, information seepage, and information truthfulness (Chi, 2011). The security related risks are Cross Site Scripting (XSS), Cross Site Request Forgery (CSRF), injection defects, deficient anti-automation (Chi, 2011).

Out of all the risks related to social media, an organization is mainly threatened with risks related to information confidentiality, organizational reputation and legal conformities (Thompson, 2013). Issues related to information confidentiality emerge mainly because information is shared digitally using social media. Thus, there are chances of such information getting hacked or shared unintentionally. This may raise risks related to privacy thus affecting information integrity.

Legal issues while using social media are bound to take place mainly because this media is used for global approach and is therefore affected by international rules and regulations. It is challenging for an organization to understand varied legal obligations of differing countries and then determine a universally accepted legal protocol. Risks related to organizational reputation are discussed in detail in the next section.

Reputational Risk

Reputation of an individual or organization is related to one’s reliability and uprightness. Thus, managing and securing the reputation becomes highly critical. With organizations resorting to social media extensively, they are bound to experience such reputational risks thus affecting their goodwill negatively. Reputational risks arise from the fact that organizations share all-embracing information with customers and browsers (Woodruff, 2014). This information in many circumstances is misused which damages organizational reputation. The various depressing effects from reputational damage are negative impact on goodwill in the real world, restricting development of social contacts and contracts, detrimental impact on attracting potential customers (Woodruff, 2014). In one of the research studies, 74 per cent employees accept the ease of causing reputational damage to organizations through social media (Davison et al., 2011). It is due to this reason that organizations to a large extent scrutinize the use of social networking sites by their employees.

Public Relations

Public relations depict organization’s relations with its various stakeholders. Organizations use the social media platform to interact with their stakeholders and thus develop a strong and positive public image. In fact the social media, organizations and stakeholders together interact within the dynamic business world (Aula, 2010). These interactions are shaped by organizational public relations objectives and the extent of social media usage for developing organizational reputation. But developing and sustaining a positive public relation is not easy as they are hampered to a large extent when subjected to reputational risks. Organization’s personal identity is at stake as it can be plagiarized and used without authentication (Weir et al, 2011).

Reputational risks are related to organizational credibility and results from security risks like identity theft and profiling risks. These risks challenge organizational reputation by questioning its compliance with societal rules and regulations (McDonnell and King, 2013). Organizations to a large extent fail to integrate social media with organizational and stakeholders objectives resulting into ineffective reputation management.

Social media has made organizations global, due to which even minor incidents get highlighted internationally. Local issues get international fame resulting in a negative reputation for the organization globally. Further with social media being active, organizations cannot escape from the clutches of negative publicity (Kotler, 2011). One example of failure of reputation management that resulted in earning negative fame across the world is Nestle. In 2010, Greenpeace uploaded a video on YouTube against KitKat by Nestle (Berthon et al, 2012). The video went viral and resulted in negative publicity for the organization. Though the advertisement was made mainly for consumers in Malaysia and Indonesia for conserving rainforests but it was acknowledged by the world at large.

Another risk that is faced by the organizations is the creation of a public image through standardized marketing programs. Differing stakeholders from different countries use different social media platforms which make it essential for organizations to clearly analyze and understand their usage requirements and patterns. This is where most of the organizations fail and thus are unable to use social media appropriately.

Below is a graph that depicts usage of differing social media platforms in different countries as per statistics in 2011 (Berthon et al, 2012).

Figure 2: Relative Frequency of Search Terms from Google Insights: Social Media by Country

Source: Berthon et al, 2012

Organizational Security Staff

Organizational employees are indispensable for the success. But these employees can also be a threat to the organization. It is mainly possible as employees have access to organization’s confidential and important information which they can leak to outsiders. With social media’s growing popularity, the line between personal and professional conversations on web has become blurred. Further inspite of keeping this information under security they can evade such systems through illegal measures. Further research has proved that only in USA approximately 83per cent staffs use organizational resources to contact their social media (Zyl, 2009). Other than using these resources for personal messages exchange over social media, 30 per cent employees in USA and 42 per cent employees in UK also exchanged information related to their work and organization (Zyl, 2009). This depicts the intensity of problem of security risks related to social media. Thus, the organizational security staff has to be on its toes to ensure that such information is highly secured and not utilized inappropriately.

In 2002, an employee of an international financial services organization in the USA infiltrated the organizational digital security systems and used ‘Logic Bomb’ virus to delete approximately 10 billion files from 1300 organization’s servers. This resulted in a financial loss of around $3 million and it also had to suffer due to negative publicity. This depicts failure of organizational society staff to combat risks. Such issues have become very common in the social networking world. Employees have the freedom to generate nasty and unsecured comments or links that harms organizational reputation, finances and creates security related risks (Randazzo, 2005).

With the help of social media, social engineering attacks are possible due to easy admission to hefty information by hackers, spammers and virus creators. They can easily misuse the same by creating fake profiles, stealing identity and collect details with regards to job titles, phone numbers, e-mail addresses. Further they can also corrupt systems using malwares that ultimately are a threat to organizational data. Data infiltration and loss ultimately impact organizational reputation negatively as these leaked data are used for unauthentic and illegal activities.

RECOMMENDATIONS

Organizations who are either unaware of these risks or are unable to defend themselves can face dire consequences at times. Organizations are aware of the gains that they would derive from using social media networking and thus take such risks readily. These risks cannot be avoided completely,organizations need to work out measures through which they can manage these risks and mitigate their negative influences.

In order to overcome issues related to privacy that ultimately results in hampering one’s reputation, the organizations should take proactive measures before using social media. During the sign-up phase or creation of social networking profiles, specific concerns related to privacy and confidentiality should be resolved and proper regulations designed (Fogel and Nehmad, 2009). These rules and regulations should be very clearly communicated to organizational employees so that they have complete information regarding social media dos and don’ts. Further the organization should not only design strict punishments but also execute them against those who break such rules (Hutchings, 2012).

One of the ways to overcome reputational risks related to social media is by appointing an efficient social media manager. These managers are specialists and would be responsible for determining the social media related protocol based on organizational top secret information, contemporary issues and prospective plans (Bottles and Sherlock, 2011). The social media manager should have a responsibility towards the organization and various stakeholders and thus intermingle with them sincerely and empathetically (Brammer and Pavelin, 2006). The manager should also have a vigilant eye and an analytical attitude to identify various fact, figures and events that can impact organizational reputation and thus take corrective actions. As security staff play crucial role in determining organizational security standards, the organizations should be very specific in recruiting and selecting them. Besides, there should be a greater emphasis in the organization development of culture, values, and ethics within an organization.

Organizations should also understand that management of reputational risks requires collaborative and innovative approach. The organization needs to develop a social media involvement protocol by consulting and taking advice from differing sources like legal experts, marketing experts, international business experts, media experts and other stakeholders (Montalvo, 2011). The organization should also be innovative in selecting and distributing the content through social media so that it can responsibly deal with issues.

CONCLUSION

Organizations today prefer to use social media in comparison to traditional media (Hutchings, 2012). It is mainly due to the various benefits associated with the same but they cannot also overlook various associated risks. It takes ages for an organization to develop a positive reputation and thus careful measures needs to be taken to maintain and sustain it. Organizations are unable to exercise control on social media completely but they can take restrictive measures to ensure that reputational risks are minimized and their ill effects are combated.

The article identified that the major reputational risks related to social media for organizations arise due to data outflow, identity theft, profiling risks, inappropriate choice of public relation strategy, inability to control external environmental factors, inappropriate information management and security policy and failure to have efficient and effective security staff. In order to overcome such issues, organizations need to appoint social media managers and hire employees skilled in social media management. Further, it should be a collaborative and creative approach and design social media protocol to mitigate such risks.

To conclude, it can be stated that the organizations need to be proactive and have a vigilant eye on environmental factors to secure themselves and benefit from online social media.

Note: The views expressed in this paper are of the author and do not necessarily reflect the views of the organization where he worked in the past or is working presently, the author convey his thanks to Chevening TCS Cyber Policy Scholarship of UK Foreign and Commonwealth Office, who sponsored part of this study.

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11th Annual Information Security Summit 2016

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Shri Sandeep Mittal, I.P.S., Director, NICFS, Chaired the Panel Discussion on “Malware Economics and underground market….. Evolving nature of cyber attacks” at the “11th Annual Information Security Summit 2016” organised by NASCOMM-DSCI on 14th and 15th December, 2016, at Delhi NCR.

Sh. Sandeep Mittal IPS Director, NICFS  Chaired the Panel Discussion on “Malware Economics and underground market..... Evolving nature of cyber attacks” at the “11th Annual Information Security Summit 2016”
Sh. Sandeep Mittal IPS Director, NICFS Chaired the Panel Discussion on “Malware Economics and underground market….. Evolving nature of cyber attacks” at the “11th Annual Information Security Summit 2016”

Shri Sandeep Mittal, I.P.S., Director, NICFS, Chaired the Panel Discussion on “Malware Economics and underground market….. Evolving nature of cyber attacks” at the “11th Annual Information Security Summit 2016” organised by NASCOMM-DSCI on 14th and 15th December, 2016, at Delhi NCR.

In this discussion, he highlighted the important issues related to Malware Economy especially Mode of supply malware goods and services to customers, Malware suppliers, Non-contractible actions, Human dimension, Hierarchy of hackers economy, Links between hackers and users, Scale of Malware Economy, Complexity of Malware Development, Modular communities on malware development, Lemonising the Market by different attacks, Ransomware attacks, Bitcoins and the legal definition of Malware with special reference to Wassenaar Arrangement and Computer Fraud and Abuse Act of USA. The discussion at this panel made the audience to understand the present scenario of Malware Economy along with the underground market and the complication in prevent and controlling the cyber attacks.

The other participants in the panel discussion were Shri Chandra Sekhar Reddy, Shri Monnappa and Shri Rohit Srivastava and the discussion came to an end with a vote of thanks to Chair from the official of DSCI.

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Critical Information Infrastructure Security Summit on 8th December, 2016

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Sh. Sandeep Mittal IPS Director, NICFS Shri Sandeep Mittal, IPS delivering lecture during the “Cybersecurity in Critical Infrastructure Sector and Its Challenges” at the “Critical Information Infrastructure Security Summit” on 8th December, 2016, at Taj Vivanta, New Delhi
Shri Sandeep Mittal IPS Director, NICFS delivering lecture during the “Cybersecurity in Critical Infrastructure Sector and Its Challenges” at the “Critical Information Infrastructure Security Summit”

Shri Sandeep Mittal, I.P.S., Director, NICFS, participated in the Panel Discussion on “Cybersecurity in Critical Infrastructure Sector and Its Challenges” at the “Critical Information Infrastructure Security Summit” on 8th December, 2016, at Taj Vivanta, New Delhi and shared his view on different challenges and importance of Cybersecuity of Critical infrastructures in India.

The key area of the discussion was on the Growing concern of cyber attacks on Critical Information Infrastructure (CII) and the Relevance of Cybersecurity; Risk-proofing critical industries; Tacking advance threats through people, process and technology; Risk Management, Capacity building and Policy Blueprints for securing CII. He also enlightened the audience with security measure that are required for the prevention of cyber attacks on these critical information infrastructures. The discussion came to an end with the vote of thanks from Shri BVS Saikrishna, NCIIPC.

Director’s message on 45th All India Police Science Congress

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Bureau of Police Research and Development (BPR&D) and Kerala Police jointly organized the 45th All India Police Science Congress at Kovalam, Thiruvananthapuram on December 8-9, 2016. Sh. Sandeep Mittal IPS, gave the Director’s message for the Compendium of the 45th All India Police Science Congress.

Director's message
Director’s message

International Conference on Cyberlaw, Cybercrime & Cybersecurity

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International Conference on Cyber Law, Cyber Crime & Cyber Security on 17-18 November 2016, at India International Center, New Delhi India

Sh. Sandeep Mittal, IPS, Director, NICFS speaking at International Conference on Cyber Law & Cyber Crime.
Sh. Sandeep Mittal IPS Director, NICFS Shri Sandeep Mittal, IPS delivering lecture during the International Conference on Cyber Law & Cyber Crime on 17th Nov 2016.